Important: “Limited Lifetime Warranty” covers eligible replacement parts. It does not mean lifetime labor or full-equipment coverage. Labor is included for the first 12 months only.
Prime Texas Air — Limited Lifetime Parts Warranty
- Coverage: This warranty covers eligible replacement parts required to repair qualifying HVAC equipment originally installed by Prime Texas Air.
- Term (“Lifetime”): “Lifetime” means for as long as the original purchaser owns the property where the equipment was installed and the original equipment remains in service at that address.
- Annual Maintenance Requirement: The customer must maintain an active annual maintenance plan with Prime Texas Air and complete all required scheduled maintenance visits. If the plan lapses or a scheduled visit is missed by more than 60 days, this warranty becomes void.
- Manufacturer Warranty First: Parts covered by the equipment manufacturer’s warranty are replaced under that warranty first. The customer agrees to allow Prime Texas Air to register the equipment with the manufacturer. This warranty covers eligible parts after the manufacturer’s coverage ends.
- Parts Availability: Warranty coverage applies only when compatible replacement parts are commercially available. Prime Texas Air is not obligated to manufacture, source discontinued parts, or replace complete equipment when parts are unavailable.
- Exclusions: Complete equipment replacement and replacement of entire HVAC systems are excluded from coverage. This warranty also does not cover damage caused by misuse, neglect, improper or unauthorized repairs or modifications by others, power surges, lightning, flood, fire, storms, pests, or other events beyond normal use.
- Labor Costs: Labor for covered repairs is included for the first twelve (12) months from the date of installation. After the first year, diagnostic fees, labor, refrigerant, and other materials or services required to complete repairs are not included unless otherwise specified in writing.
- Repair-Only Coverage: This warranty provides eligible replacement parts for covered repairs only. It does not include equipment upgrades, system replacement, or cash reimbursement.
- Transfer: This warranty is not transferable to a new property owner unless approved in writing by Prime Texas Air.
- How to Make a Claim: Call Prime Texas Air at 832-586-6884. Repairs under this warranty must be performed by Prime Texas Air.
- Additional Terms: Coverage is subject to the complete written warranty agreement provided at installation. The signed agreement controls.
Prime Texas Air | TX License TACLA00161641C